Refunds and Cancellation

This policy summarises how cancellations and refunds work for services from Get Innovize LLC, doing business as Innovize Digital (“Innovize Digital”, “we”, “us”). It is a draft pending review, and the terms in your signed agreement take priority.

Monthly services

Monthly services such as SEO, paid ads management and maintenance continue month to month after onboarding. You can cancel by giving written notice to info@getinnovize.com before your next billing date. Work already delivered in a paid month is not refundable.

Fixed-price projects

Website and build projects are billed in stages. A deposit secures your place in our schedule. If you cancel part-way, you pay for the work completed up to the date of cancellation, and any amount paid beyond that is returned.

Advertising spend

Budgets paid to Google, Meta or other platforms are charged by those platforms and are not refundable by us.

Refund requests

If you believe you were charged in error, email info@getinnovize.com with your invoice number. We reply within five business days and, where an error is confirmed, refund it to the original payment method.

Free consultations

The strategy call is free and carries no obligation.